Customer's Comments

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We are always thrilled when our customer's take the time to write to us, to let us know how much they like our products, their new Biothane tack, and our customer service. So, we thought we would share a few of their comments with you. Thank you all for your kind words and for your support of The Distance Depot! Best of luck to you all and Happy Trails!

I placed an order on April 10th at around 9:00 pm. I received my order on April 14th, I even had a hand written note on the invoice inside that said Happy Trails. I am very pleased with the ordering process and the fast delivery and reasonable shipping charges, all the other sites I checked into were going to charge me half the price of the item just to ship it. I have a P.O. Box and I was able to get my order shipped to my P.O. Box, I hardly ever get to do that when I order something online, I have it sent to my daughter's house via UPS, who lives 45 minutes away and it usually takes me an extra couple of days to get over there to pick it up. I just wanted to let you know that I will definitely order from The Distance Depot again when I need something. It is so nice to know there are still companies out there with not only good but GREAT customer service.

Thank You,

Joyce Hathaway
(04-15-10)

Just wanted to let you know how much I LOOOOOOOVE my new bridle! In fact, I love it so much I'm ordering another one for my current endurance horse!

Thanks again for all your help--I'll definitely be recommending you guys to everyone!!

Elly (02-09-10)

I ordered a biothane bridle on Tuesday and it arrived on Thursday. It is high quality and exactly what I wanted. Thanks for the excellent service.

Susan M. (01-11-10)

Dear Distance Depot,

I believe in the last month or so I have place three orders with your company and I just had to email and tell you how wonderful you are!! Out of three orders you got EVERYTHING right and I received every order within one week. My most recent order you got on March 30 and I received it today April 2. You are by far the best equine company that I have EVER ordered from and I wish you sold all of my horse supplies! As for the bridle, breast collar, and reins I just ordered I LOVE them!! The feel of the material is amazing and I can't wait to put it on my horse Saturday!! Thank you for everything and this will not be the last time I order from you!

Thank you Thank you Thank you!!!

Jennifer

(2-2-09)

I received the easy care stowaway water bottle holders today and tried them out immediately. Wow, they work! I am happy to actually have a convenient way to carry water on a Free form saddle! Most saddle packs don't work well with that saddle. But now I have a good set-up--water bottles in front with no bouncing, and a small cantle pack in back!
Thanks,
Kathy
(10-24-08)

Hi,
Yesterday I received my English beta biothane bridle that I ordered. I have not tried it on my boy yet to check fit, but I wanted to say that it is a very nice bridle, well made from quality materials. Well worth the price! I just wanted to say Thank You!
Jean
(10-14-08)

Hi Kristen,
The girth was just delivered. Almost too lovely to use. I'm convinced we'd have more happy horses if people would use mohair girths. It's easy to find western ones, have yet to find an english one in any tack store (although I used to find the cheap english string girths occasionally, but not mohair and not with stainless steel fittings.) Thank you so much!
Laurie
(10-13-08)

Received my pad and elytes today. That was FAST shipping! Thank you very much.
Cheryl
(10-1-08)

Hi, Kristen. Thank you so much for your amazingly quick attention to our pads. We look forward to receiving them and will tell all our endurance friends about your great service!
Amanda
(9-19-08)

Wow!

You guys are awesome! The saddle pad arrived today before noon! Thank you so much for such great service!

Ann Cummings
(9-17-08)

Hi, I ordered the subject one day and it arrived the next day!!!
Amazing. It is beautiful too. Thank you so much for the prompt service.
Jan Stalcup
(8-21-08)

I ordered a bridle from you last week. It was the first time I ever ordered from your company. I got your website from someone on the ectra yahoo list I think. Anyway, I just wanted to let you know that I am so happy with this bridle. I got the halter bridle without the squares on the nose band. This bridle is gorgeous and is better looking than I expected. Thank you so much for such a wonderful product! I will surely recommend you to my friends and anyone else who needs a fabulous bridle.
Karen Louya
(8-18-07)

Wow! Thanks so much Kristen! You and your company are unbelievable :) I really appreciate everything and I'm excited to get my shipment.

Thanks again,

Theresa
(8-5-08)

Hello Kristen -
Just wanted you to know my halter/bridle came and I love it. My horse will appreciate the comfort too. I'll be ordering another one in the fall. Thanks again.
Tara
(5-23-07)

Hi Kristen - I am going to tell everyone I know about how quick your service is. I've never been so pleased with an order. Thank you so very much.
Tara
(5-21-07)

Kristen,
I love my new halter/bridle, breast collar and reins! My gelding looks soooo sharp and I love the convenience of simply snapping on and off my bit/reins. I'll send a picture of Zeke (my horse) all decked out in his black/glossy black distance depot tack. He looks great! I have already given your name to others at the barn.
Warmest Regards,
Kelly
(5-19-07)

Wow, my order arrived just two days after placing it. I love the quality and design, it fits my horse perfectly. Thanks for providing excellent customer service.
George Campbell
Argyle, TX
(5-6-07)

Hey there.

I just love the entire trail bridle set. It looks awesome.

Tracie

Tracie Lowe
T&T Ranch
(4-3-07)

Hi Kristen - the halter-bridle arrived today - wow! It's gorgeous and very well constructed!

Thanks for the quick work and taking the time to make it to my specifications. Can't wait until our first trail ride next month - she's going to really be quite the stylish mare!

Lyn
(3-22-07)

Kristen:
Just wanted to let you know our Biothane halter/bridle and breast collar came in just time for our first ride. Thanks so much for the extra attention you gave our order. The bridle fit perfectly and our boy looked "STELLAR"in his new duds!
Mark
(3-22-07)

LOVED THE BRIDLE AND REINS YOU MADE FOR US. THEY LOOK GREAT ON THE GIRLS!!! WILL SEND PICS SOMETIME SOON. THE WEATHER HAS BEEN VERY RAINY HERE SO HAVE NOT HAD A CHANCE TO GET PICS. THANKS AGAIN. THERESA AND LINDA
(1-8-07)

I recently purchased a Tan Biothane Halter Bridle with Brown overlay and stainless hardware. The quality is fantastic. I absolutely love it. And...It arrived at my house nearly 72hrs after I placed my order. I was expecting to have to wait at least two weeks. I could not have picked a better place to purchase my custom made halter bridle from. Thank you for such great service.
Jessica J. Landreth
(1-7-07)

Wow!! Now THAT'S customer service! Thank you for your diligence. I'll send you a picture of the whole outfit with the gray saddle on my horse when the bridle and girth arrive.
Again, thank you!
Sandie
(1-3-07)

I ordered a custom beta trail bridle from you earlier this year. It continues to be as perfect as the day I received it. After seeing how happy I am with my bridle, my husband asked me for a Distance Depot beta trail bridle to replace his horse's leather bridle. I gave you specific measurements and requirements. The bridle has arrived and it is everything I asked for. Again, you've produced a perfect bridle!
    How fortunate we are to have found a company that lets us customize a bridle, has great customer service, and produces a product that is everything we could hope for.
Thank you!
Nancy Howle
Maricopa, AZ
(12-06-06)

Dear Kristen,
   Thank You so much for the wonderful job you did on my halter bridle and breast collar. They turned out beautiful and they fit wonderful (thanks to you working with me on the measurements). We did a detail last night, patrolling the parking lots at an event and we looked great. Thank you again!
Cathy
(10-16-06)

Hi Kristen,
   Misty's bridle/halter came in and it's perfect! Can't wait to put it on her. Thanks so much again for all the personal attention you have paid to my orders.....what a pleasure it is doing business with you!
Sincerely,
Pam
(8-30-06)

Hi Kristen,
I just got my bridle and absolutely love love love it! Thank you soo much I can't wait to try it on my gelding tomorrow. It's even more beautiful than I expected! You have impressed me through the whole process:-)
Your very happy customer,
Alexandra
(8-29-06)

Kristen,
I love my dog collars. The blings are beautiful--As is the Turquoise. Thank you so much for the quickness of the order, and the creativity.....I will tell everyone I know about the collars. They are all I expected they might be--and more!!!!:-))))
Estelle
(8-19-06)

Hello Kristen,
I picked up the bridle at the PO the day before yesterday. It is beautiful. I really like the material as well. Very soft. I went to the stable and tried it on Ayla. She looks awesome when she gets it on. WOW. That's all I can say. When I am riding, I catch myself saying how good she looks, and the girl I ride with, is tired of hearing me go on about it. Well, I can just say that I love it, and of course I will refer people to you. Thank you so much for everything.
Sincerely,
Signe - Denmark
(7-29-06)

I just received the bridle and it is BEAUTIFUL!!! I will take a photo so you can see it on my horse. I will also tell all my friends about your products. You did a wonderful job! I love the idea you had about the TX star on a Chicago screw. Good Thinkin!
Thanks again.
Judy
(7-28-06)

Kristen,
   I have put some miles on my new Beta bridle that you made for my horse, and here is my update. It's a fabulous bridle! It looks smart, people mistake it for leather, it's a pleasure to handle, easy to keep clean, the workmanship is excellent, and I'm 100% satisfied with it.
   Thank you for offering to let me custom design my bridle, for your customer service, and for a very fine product.
Nancy Howle
Maricopa, AZ
(6-27-06)